Refund Policy

1. Digital products

Laruus sells digital goods: credits and downloadable 3D assets (models, scenes and textures). Because these are delivered electronically and immediately, they are treated as digital content that is made available to you as soon as your purchase is confirmed.

2. General policy

Purchases of credits are generally non-refundable once the credits have been used to download one or more products, as the digital goods will already have been delivered.

Unused credit balances may be eligible for a refund as described below.

3. When you may be eligible for a refund

We may, at our discretion, provide a refund within 14 days of purchase in the following cases:

• You purchased credits by mistake and have not used any of them.
• You were charged more than once for the same order (duplicate charge).
• A technical problem on our side prevented you from downloading the product you paid for and we were unable to resolve it.

4. When a refund is not available

• Credits that have already been used to download products.
• Change of mind after a product has been downloaded.
• Dissatisfaction with an asset whose description, images and file details were accurately presented before purchase.

5. How to request a refund

To request a refund, email support@laruus.com from the address associated with your account and include your order reference (from your Paddle receipt) and the reason for the request.

Because Paddle.com is the Merchant of Record for all Laruus orders, approved refunds are processed by Paddle and returned to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

6. Contact

Questions about this Refund Policy can be sent to support@laruus.com.

İlmiora Yazılım İnşaat Ltd. Şti.